This document details the terms and conditions of sale and operations of passenger transport services by Skiidy Gonzales (sold online via www.skiidygonzales.com, by phone or via email contact). Skiidy Gonzales may also be referred to as the company. The term ‘client’ refers to the individual making the booking who is deemed responsible for all persons travelling under the reservation. Full payment is required at the time of booking transport services from Skiidy Gonzales.

1. By making a booking with Skiidy Gonzales online or by phone the client accepts these terms and conditions.
2. The reservation is confirmed when the client receives a confirmation email or fax from Skiidy Gonzales. This will be issued within 24 hours of booking.
3. Should this confirmation not be received, the client must contact Skiidy Gonzales to raise the matter. This could be for various reasons including incorrect spelling of email addresses during the booking process.
4. If the individual client making the reservation is doing so for a group of 2 or more people they will automatically be allocated the status of ‘party leader’ and will be the primary contact and responsible person for all passengers and all information and matters concerning the reservation.
5. The client is responsible for providing correct contact information including email and mobile phone number. Any failure in services resulting from Skiidy Gonzales having incorrect contact information will be deemed to be the fault of the client and no compensation will be available.
6. The confirmation email or fax must be printed and carried by the client on the day of travel. This document acts as a ticket and must be presented to the Skiidy Gonzales driver or airport representative on request.
7. It is the responsibility of the client to provide the correct flight information including the correct local flight times. Any loss of service or extra charges incurred by the client as a result of any incorrect information being supplied will not be the responsibility of or compensated by Skiidy Gonzales.
8. It is the responsibility of the client to provide correct accommodation name concerning drop off and pick up points. It is also the client’s responsibility to carry directions and contact details for the accommodation in order to direct the driver. If the accommodation cannot be found after 10 minutes of driving round resort then Skiidy Gonzales reserves the right to drop the clients at the Tourist Office in the resort concerned or charge the client accordingly for additional vehicle and driver hire.
9. PRIVATE TRANSFERS:When a private transfer is booked the client and party will travel in a private vehicle or vehicles and will not share with other people outside of the client’s party.
1. Arrival at the airport: The client will be met by a Skiidy Gonzales driver or airport representative and shown to their vehicle(s) for departure at the earliest possible time.
2. Departure from resort: The client will receive the pickup time before 17.00 on the day before travel via an SMS message to the mobile phone provided during the booking process. It is the responsibility of the client to contact Skiidy Gonzales on +33(0)450373685 to obtain a pick up time confirmation if the client has not received the SMS by this time on the day before travel. If the client is not at the specified pickup point at the stated time the Skiidy Gonzales vehicle and driver will wait for a maximum of 10 minutes before departing.
10. SHARED TRANSFERS: When a shared transfer is booked the client and party will travel in a vehicle or vehicles that maybe shared with other passengers form parties booked by various other clients.
1. Arrival at the airport: The client will be met by a Skiidy Gonzales driver or airport representative and provided with departure details. The client agrees that a maximum waiting time of one hour may be necessary to join a shared transfer.
2. Departure from resort: The client will receive the pickup time before 17.00 on the day before travel via an SMS message to the mobile phone provided during the booking process. It is the responsibility of the client to contact Skiidy Gonzales on +33(0)450373685 to obtain a pick up time confirmation if the client has not received the SMS by this time on the day before travel. Pickup times may be further in advance of flight time than when booking a private transfer to allow for variations in the schedule. If the client is not at the specified pickup point at the stated time the Skiidy Gonzales vehicle and driver will wait for a maximum of 5 minutes before departing.
11. When a client requests a specific pickup time from resort to an airport, Skiidy Gonzales will not be liable for any costs incurred from external services (such as flights or trains) being missed.
12. Flight delays, Flight Cancellations and Rescheduled Flights: In circumstances where flights are delayed more than 60 minutes the client’s booked vehicle(s) and driver may have to leave the airport to complete other bookings or to comply with working time directives. Clients will be rescheduled into the next available seats but this may result in a wait on arrival or the sharing of a vehicle with other passengers. If a driver has to wait more than 60 minutes then a waiting charge of EUROS 15 per hour will be charged to the client to cover additional costs incurred by Skiidy Gonzales. If the client informs Skiidy Gonzales of the changes to flight arrangements before the vehicle and driver depart for the pickup then no waiting charges will apply. Full documentation of this will be provided on request to aid any insurance claim. Should the client not wish to wait for the next available seats then they are free to arrange alternative transport as they see fit but no compensation will be payable by Skiidy Gonzales.
13. In cases where a client provides Skiidy Gonzales with the take off time NOT the arrival time of their flight Skiidy Gonzales reserve the right to reschedule an alternative pickup (if available) and recharge the client for this. If there is no vehicle available for the rescheduled journey then no liability is accepted by Skiidy Gonzales and no refund will be offered to the client.
14. Cancellations: A client may cancel any booked journey up to 14 days in advance. Refunds are at the discretion of Skiidy Gonzales who reserves the right to charge a cancellation fee of 20 euros to cover administrative costs and bank charges.
15. Should a confirmed booking be cancelled by Skiidy Gonzales a full refund or alternative travel option will be offered to the client. Refund and compensation will not exceed the original costs paid by the client for the booking.
16. Skiidy Gonzales will endeavour, at all times, to ensure that all vehicles booked are present on time for client pickup and that all journeys reach their destination on time.
17. Skiidy Gonzales will not accept any liability in the event of delay and resulting costs incurred by the client due to circumstances out of their control. These circumstance can include, but are not limited to, the following examples:
1. Road traffic accidents causing delays
2. Deaths or accidents causing injury on the roads
3. Vehicle breakdowns
4. Unforeseen problems caused by other passengers
5. Industrial action
6. Civil unrest
7. Any action of a third party that damages vehicles
8. Severe weather conditions
9. Actions of the police, customs officers or any other government officer that results in delay
10. Force Majeure (eg: war, natural disaster, act of god etc)
18. All customers are allocated space to carry 2 items of luggage (standard size bag or suitcase and one piece of hand luggage) plus one ski or board bag. Should the client present themselves for pickup with more than this allocation, without prior notification, then Skiidy Gonzales reserves the right to charge an excess luggage fee to cover any additional costs or to refuse carriage of the extra luggage.
19. When Skiidy Gonzales books other transport companies to carry out client’s journey, they are doing so as an agent only and the operating terms and conditions of the other transport company in question will apply.
20. Eating is not permitted in any vehicle operated by Skiidy Gonzales.
21. The consumption of alcohol is not permitted in any vehicle operated by Skiidy Gonzales.
22. Skiidy Gonzales reserve the right to refuse transport services to any passenger who appears to be under the influence of alcohol or drugs or who is behaving in an abusive or threatening manner towards Skiidy Gonzales staff or other passengers. This right is delegated to all members of Skiidy Gonzales staff including drivers and airport representatives.
23. Any passenger who soils a vehicle operated by Skiidy Gonzales as a result of alcohol or drug consumption shall be responsible for an immediate charge of EUROS 100 to cover cleaning costs. This must be paid directly to the driver at the time of the incident. In cases where this charge cannot be paid or payment is refused all future reservations with Skiidy Gonzales will be cancelled and no refund given to the client. Skiidy Gonzales reserve the right to terminate transport services immediately should this situation arise.
24. Clients must not leave litter or rubbish of any kind in the vehicle.
25. Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the client at the time of the incident.
26. European law states that all children under the age of 12 or under 1m 35cm in height are required to use child seats or booster seats. Compliant seats will be provided free of charge by Skiidy Gonzales. It is the responsibility of the client to inform Skiidy Gonzales at the time of booking if any children in their party will require child or booster seats. Any client who requires non standard equipment for the safe passage of a party member is advised to supply their own equipment or contact Skiidy Gonzales in advance to discuss arrangements.
27. Child Protection: Children under 16 years of age are not permitted to travel on their own. They may travel with a pre booked parent or elected guardian. The conduct and behaviour of any passenger under the age of 18 is the responsibility of accompanying adults where available.
28. Skiidy Gonzales use new vehicles in which all seats are fitted with seat belts. All passengers are required to wear seat belts in any vehicle(s) operated by Skiidy Gonzales. It is the responsibility of parents or guardians of any passenger under the age of 16 to ensure that their seat belts are fastened properly and for the whole duration of any journey.
29. Requests for transport services on routes to and from the Chamonix Valley will be passed to our local partner company Cham Van. Availability and prices will be confirmed by Cham Van, all arrangements and payments will be made direct with Cham Van and will be subject to the terms and conditions of Cham Van. Skiidy Gonzales will not accept any liability for services booked with Cham Van.
30. The property of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by Skiidy Gonzales.
31. All information, including contact details, supplied to Skiidy Gonzales by the client during the booking process will remain confidential and will not be shared with any companies or organisations. The only exception to this will be in cases where Skiidy Gonzales arranges a vehicle(s) from third party transport companies to assist in the delivery of booked services.
32. Clients booking journeys to Avoriaz will be dropped off and picked from the Reception centre on the edge of the resort (Avoriaz is a car free resort). Pick up times supplied by Skiidy Gonzales refer to pick up from the reception centre. It is the responsibility of the client to get themselves to the reception centre for this time.
33. Skiidy Gonzales reserve the right to apply fuel surcharges to any journey booked by a client to reflect unforeseen rises in the local cost of fuel.
34. Skiidy Gonzales recommends that all clients take out adequate travel insurance to not only cover them for all sports and activities they intend to take part in but also for extra costs and charges incurred from flight delays, cancellations and rescheduling or any other factors outside the control of Skiidy Gonzales.
35. Any dispute between Skiidy Gonzales and a client or third party that is not resolved by an agreement acceptable to both parties shall be referred to an intermediary. If this is not successful then the matter shall be dealt with through the French court system.