A private transfer is a door to door service in which your group has sole occupancy of the vehicle. You will be transported between the airport and your accommodation, and you will not have to wait for or travel with any other passengers.
A shared transfer is a door-to-door service in which your group will share the vehicle with other passengers, who are on flights landing and departing around the same time as your own. There will be multiple pickups and drop offs, and you may be expected to wait at the airport on both travel dates.
A shuttle transfer Is a timetabled point-to-point service that runs at fixed times between the airport and centralised locations in resort. Your group must select the time that works best for your flight times, allowing adequate time to drop off / collect baggage and clear passport control / security.
By simply heading to skiidygonzales.com with your flight details and resort information, and completing the booking and payment process. We will confirm your booking, subject to availability, within 24hrs during office hours.
Yes, by law, every passenger, including children and infants, must have an allocated seat. When booking, be sure to include the child's or infant's information in your total passenger count. We provide baby or booster seats free of charge, as requested at the time of booking. It is strictly prohibited for a child / infant to travel on the lap of an adult during the journey. We can also provide a maxi-cosi upon request for babies. European law states that all children under the age of 12 or under 1m 35cm in height are required to use child seats or booster seats.
You're allowed to carry 2 pieces of luggage: one standard-size hold bag or suitcase (not exceeding 23kg) and one piece of hand luggage. Additionally, you can bring one ski or snowboard bag (maximum length 190cm) or a bike box/bag (maximum dimensions 160cm x 80cm x 30cm). Please declare these items at the time of booking. Refer to our [ Terms & Conditions ] for more details.
Bookings at Geneva airport on the day of travel are strictly forbidden due to our licensing. You must make your bookings in advance of your arrival at Geneva Airport.
To amend a booking, contact us via phone +33 (0) 4 50 37 36 85 or email info@skiidygonzales.com with your booking reference and required amendments. Amendments are subject to availability and surcharges.
Your flight details (flight number & times, and dates) - Please make sure you provide the correct local times for arrival and departures.
Lead name and their mobile number. We will contact this number in case of delays, and when confirming your departure from resort.
Email address. All booking and payment confirmations will be sent to this address. Further correspondence may be communicated via email.
Your resort address. Our system is integrated with Google Maps and retains the thousands of addresses based in Morzine, Les Gets, and the surrounding area, which you can pre select at the booking stage.
Number of passengers travelling, including babies/infants/children.
Payment information. Our site is secured (🔒) and we use a merchant gateway (Paybox) for all payments as extra security.
All your personal information falls under our GDPR policy which can be viewed on our [ Privacy Statement ].
Email us all the details as outlined in "What details do I need to provide at the time of booking?" and we will create the booking for you. We will then send you a payment link.
Alternatively you can make multiple individual bookings via our website.
If you wish to travel together and are happy to wait for each other even in the event of delays, please list the latest arrival time and flight number on the booking, and also add notes to the ‘Special Requirements’ of booking of the other arrival flight details.
For your departure, please list the earliest flight departure time and number. If you wish to not to wait, we would recommend you make individual bookings.
Avoriaz is uniquely a car-free resort; You''ll be dropped off at/picked up from the Reception Centre (Accueil), at the entrance of the resort located (at 1800m altitude). Or at the telecabine from the Prodains valley.
Contact us as soon as possible. If you can rebook for the same day, we may be able to reallocate you the next available seats. Rebooking charges may apply according to our [ Terms & Conditions ].
Upon landing, follow passport control (Swiss side) and go to the baggage claim area and collect your luggage. For sports equipment there is a separate conveyor belt at the far end of the baggage claim area. As you exit baggage reclaim into the arrivals hall, head to the left and you will find us located next to Tekoe Tea Shop and opposite the UBS ATMs. We have a designated desk with a sign, where your driver will meet you. Simply say hello and you will be looked after.
Private transfers - Your driver will waiting for you as soon as you clear arrivals* and you will depart as soon as possible.
Shared transfers - waiting times start from when you reach our airport desk* and make contact with us.
Winter season:
For on-time arrivals between 09.00 and 21.00, the maximum wait time is 60 minutes.
For flights arriving before 09.00am and after 21.00, waiting times may be longer and no maximum waiting time is guaranteed. Late arrivals should be prepared to wait for delayed passengers.
Summer season:
For on-time arrivals between 09.00 and 19.00 the maximum waiting time is 120 minutes.
For flights arriving before 09.00am and after 19.00, waiting times may be longer and no maximum waiting time is guaranteed. Evening arrivals should be prepared to wait for delayed passengers.
*It will take at least 30 minutes on average to reach our desk - often longer - if you get to the desk quicker than this for any reason, the waiting times will be considered to start 30 mins after your scheduled landing time.
Shuttle service - You select the time of the service you would like to join. It is your responsibility to make sure you leave enough time between flight arrival time in Geneva and shuttle service time to disembark and clear passport control and baggage reclaim. Please consider this carefully at the time of booking.
If our driver or Airport representative detect that you are drunk they have the right to refuse to transport you.
The consumption of alcohol or drugs is STRICTLY prohibited in any vehicle operated by Skiidy Gonzales. Carriage will be refused if you attempt to contravene this and no refunds or compensation will be provided.
Pickup times vary based on destination, local weather, traffic, peak periods, and events. Shared transfers may have extended travel times.
During the winter season, under normal weather and traffic conditions, passengers who have booked shared transfers should expect to be collected between 4 and 5 hours before flight departure time.
During the winter season, under normal weather and traffic conditions, passengers who have booked private transfers should expect to be collected around 4 hours before flight departure time.
During the summer season, under normal weather and traffic conditions, passengers who have booked shared transfers should expect to be collected between 4 and 6 hours before flight departure time.
During the summer season, under normal weather and traffic conditions, passengers who have booked private transfers should expect to be collected around 4 hours before flight departure.
We will send you an SMS before 16:30 (CET) the day before your departure confirming the exact pickup time and location.
Inform us ASAP for possible rescheduling subject to availability. Last-minute changes within 48 hours, especially during peak times, may be challenging to accommodate.
For shared transfers, the driver will wait a maximum of 5 minutes; for private transfers 15 minutes. If you think you will be late, please contact us ASAP on +33 (0) 4 50 37 36 85. We accept no responsibility for delays where you are not ready at the specified time and location.
